Updated : 28/02/2017

Energy supply

As an EU consumer, in addition to general consumer rights you also have certain specific ones relating to the particular ways of shopping for goods or services, e.g. online shopping.

Since the opening-up of the energy supply market in the EU you also enjoy rights as an energy consumer. These entitle you to:

•  an electricity connection and use of the electricity supply
•  clear information on your contract, better deals, and tracking your energy use
•  assistance if you have problems

Find out more about:

• access to and use of energy services
• contracts and energy consumption
• complaints and dispute resolution