Navigation path

Share on 
	Share on Facebook
  
	Tweet it
  
	Share on google+
  
	Share on linkedIn
  
    
      E-mail
Set page to normal font sizeIncrease font size by 200 percentBookmark this pageChoose high-contrast version

Portugal

Services

Updated 02/2011

Legal requirements

In response to the Directive on services in the internal market , Portugal has taken the following steps:

  • publication of the law transposing this Directive;
  • creation of a one-stop shop for service-providers to obtain authorisation in order to access and engage in activities (part of the Business Gateway);
  • harmonisation of national legislation with the new Directive, including the implementation of ‘Zero Licensing ’, which is intended to cut red tape by eliminating licences, authorisations, validations, authentications, certifications, documents issued as a result of prior notifications subject to a time-limit, registrations and other permissive acts, and replacing these with enhanced inspection;
  • publication of lists of services covered by the Services Directive, and implementation of an electronic information exchange system between the competent authorities of the Member States. The Directorate-General for Economic Activities (DGAE) is responsible for implementing the objectives of the Services Directive in Portugal. Its website describes the measures taken.

Types of service

  Economic operators are categorised by the Decree-Law defining business activities (wholesale, retail and similar) and laying down the basic conditions for accessing such activities.

Consumer rights

The Constitution of the Portuguese Republic and the Consumer Protection Law give consumers a series of rights with regard to protection of health and safety, quality of goods and services, protection of economic interests, prevention and compensation of damage, consumer training and education, consumer information, representation and consultation, legal protection, and accessible and prompt justice.

Consumer issues affect everyone, and everything that can be bought and sold. As a result, there is extensive general and sectoral legislation to guarantee consumer protection.

Labour market

  NETemprego is an on-line employment service, managed by the Institute of Employment and Vocational Training (IFEP), which is totally free of charge and available 24 hours a day.

This platform allows businesses to publish their recruitment needs (vacancies) on-line, view CVs, use the automatic CV manager so that they are sent an e-mail whenever a CV meets their selected search criteria, directly contact candidates who have posted a CV, access information on employment support (non-profit enterprises and bodies), and access the respective forms.

Complaints

All goods suppliers and service-providers who have fixed or permanent establishments and who have contact with the public are required to keep a complaints register.

Anyone who considers that their rights have been infringed can record the situation in the Complaints Register. Making a complaint is one way of protecting consumer rights. This register informs the competent bodies about consumer problems and enables economic operators to adapt their offer to the needs expressed by their customers.

Administrative procedures

‘Points of Single Contact’

The Business Centres offer a comprehensive service to business operators wanting to set up, alter, convert or close their business.

At these centres, business operators can use the ‘On-the-Spot Company ’ service or the ‘On-line Certificate Request ’ service, as well as other services such as information on business legislation and on setting up your own business, and other services associated with business life.

The On-Line Company system allows various business-related services to be provided wholly over the Internet, such as: company formation, On-the-Spot Trade Mark, company name request, On-line Certificate request and viewing, Business Card/Company Card request, viewing of accounts submission status, and various trade registrations.

Most types of company can be formed in this way, i.e. private limited companies, public limited companies and civil-law commercial partnerships.

Qualification certificates

The Directorate-General for Economic Activities (DGAE) is the certification body responsible for issuing Vocational Training Certificates (CAP) for business qualifications and experience, and also for approving the respective vocational training courses.

The DGAE website also indicates which bodies are involved in vocational training in specific areas of trade and services, their main areas of training and their respective contact details.

  Vocational training and certification in the areas of trade and services are governed by a range of legislation, legal rules on vocational certification, and general conditions for the issue of training and skills certificates.

Work permit applications

An application for a Residence Certificate/Card for the EU/EEA/Switzerland can be made by European Union (EU) citizens who move to or live in Portugal, and also their family members who accompany or join them, by nationals of countries belonging to the European Economic Area and Switzerland and their family members, and by family members of nationals of countries belonging to the European Economic Area and Switzerland, regardless of their nationality. The national measures contained in the Law on the legal rules for the entry, residence, exit and removal of foreign nationals from the national territory apply as amended.

EU citizens who remain within the national territory for more than three months must register in order to formalise their right of residence – Certificate of Registration – within 30 days of the end of the first three months spent within the national territory.

Help & advice

Help & advice

SOLVIT helps businesses deal with problems that arise when national authorities wrongly apply EU market rules.

If you wish to establish a business or perform temporary cross-border services in the EU/EEA area (the 27 EU member states, plus Iceland, Liechtenstein and Norway), turn to the ‘Points of Single Contact (PSC)’ - Members of the EUGO network - that will help you to complete all necessary administrative procedures on-line! Get the information you need and submit your applications to the responsible authorities online. You no longer have to worry about contacting several different authorities one by one - the PSC will do it for you!

E-mail a business organisation near you

The EU runs a network (Enterprise Europe Network) of local business organisations in most European countries that may be able to help you.

Choose your country and town and enter your enquiry below.

Country

Austria

Feldkirch

Graz

Innsbruck

Klagenfurt

Linz

Salzburg

Wien

Belgium

Antwerpen

Arlon

Brugge

Brussels

Charleroi

Gent

Hasselt

Leuven

Libramont

Liège

Mons

Namur

Nivelles

Bulgaria

Dobrich

Plovidiv

Ruse

Sandanski

Sofia

Sofia

Stara Zagora

Vratsa

Yambol

Croatia

Osijek

Rijeka

Split

Varazdin

Zagreb

Cyprus

Nicosia

Czech Republic

Brno

Liberec

Ostrava

Ostrava

Pardubice

Plzen

Praha

Usti nad Labem

Denmark

Aalborg

Copenhagen

Herning

Kolding

Viborg

Estonia

Tallinn

Finland

Helsinki

Oulu

Tampere

Turku

Vantaa

France

Amiens

Annecy

Aulnat

Besançon

Bordeaux

Bourg en Bresse

Caen

Cayenne

Chalons-en-Champagne

Chambéry

Dijon

Fort-de-France

Grenoble

Lille

Limoges

Lyon

Marseille

Marseille

Marseille

Montpellier

Montpellier

Nancy

Nantes

Orléans

Paris

Pointe-à-Pitre

Poitiers

Privas

Rennes

Rouen

Saint-Denis

Saint-Etienne

Strasbourg

Toulouse

Valence

Germany

Berlin

Bremen

Bremenhaven

Chemnitz

Dresden

Düsseldorf

Erfurt

Frankfurt/Oder

Freiburg

Hamburg

Hannover

Kaiserslautern

Kiel

Konstanz

Leipzig

Magdeburg

Mannheim

Mülheim an der Ruhr

München

Osnabrück

Potsdam

Reutlingen

Rostock

Saabrücken

Stuttgart

Trier

Ulm

Villingen-Schwenningen

Wiesbaden

Greece

Athens

Heraklion

Ioannina

Kavala

Kozani

Thessaloniki

Tripolis

Volos

Hungary

Budapest

Debrecen

Győr

Nyíregyháza

Pécs

Szeged

Székesfehérvár

Zalaegerszeg

Ireland

Dublin

Italy

Abruzzo

Aosta

Apulia

Apulia

Ascoli Piceno

Basilicata

Bologna

Bologna

Cagliari

Calabria

Calabria

Campania

Catania

Catania

Florence

Genova

Gorizia

Milano

Milano

Milano

Molise

Naples

Naples

Palermo

Palermo

Perugia

Pesaro

Pordenone

Ravenna

Rome

Rovereto

Sassari

Sicily

Terni

Torino

Torino

Torino

Trieste

Trieste

Udine

Venezia

Venezia

Venezia

Latvia

Riga

Lithuania

Kaunas

Klaipėda

Vilnius

Luxembourg

Luxembourg

Malta

Pieta`

Netherlands

Den Haag

Nieuwegein

Norway

Ås

Oslo

Stavanger

Tromsø

Poland

Bialystok

Gdańsk

Kalisz

Katowice

Kielce

Konin

Kraków

Lublin

Lublin

Olsztyn

Opole

Poznań

Rzeszów

Szczawno-Zdrój

Szczecin

Szczecin

Toruń

Warsaw

Warsaw

Wroclaw

Zielona Góra

Łódź

Portugal

Aveiro

Braga

Coimbra

Évora

Faro

Funchal

Lisboa

Ponta Delgada

Porto

Romania

Arad

Bacau

Bucuresti

Cluj-Napoca

Constanta

Craiova

Galati

Iasi

Ramnicu Valcea

Timișoara

Slovakia

Bratislava

Prešov

Slovenia

Koper

Ljubljana

Maribor

Spain

Albacete

Alicante

Badajoz

Barcelona

Bilbao

Bilbao

Ciudad Real

Donostia- San Sebastian

Ferrol

Las Palmas de Gran Canaria

Llanera

Logroño

Madrid

Murcia

Oviedo

Palma

Pamplona

Paterna (Valencia)

Santa Cruz de Tenerife

Santander

Santiago de Compostela

Sevilla

Toledo

Valencia

Valladolid

Vitoria- Gazteiz

Zaragoza

Sweden

Borlänge

Göteborg

Jönköping

Kramfors

Luleå

Malmö

Örebro

Östersund

Stockholm

Umeå

Västerås

Växjö

United Kingdom

Belfast

Bristol

Cambridge

Cardiff

Coventry

Inverness

London

Manchester

Newcastle

Yorkshire and Humber

Enter your message here

* required field (you must enter data here)