1. INTRODUCTION
The Directorate General Communication works under the authority of the President and Vice President Margot Wallstrom. Its mission is to:
• inform the media and citizens of the activities of the Commission and to communicate the objectives and goals of its policies and actions;
• inform the Commission of the evolution of opinion in the Member States.
In order to accomplish its mission, DG COMM runs
successfully a number of information dissemination services. One of these
services, related with the collecting, processing and publishing of Press
Releases is RAPID service.
The RAPID database contains all the
Press Releases of the Commission since 1985, the great majority of them in at
least two languages. It also contains Press Releases of some of the other
European institutions, particularly the Council of the Union. Press releases of
the Commission are available in at least English and French (the working
languages of the Commission Press Room), while many of the Press Releases are
available in all EC languages.
The main goal of RAPID service is to
provide users with the most flexible way of searching and retrieving the
documents in different formats. All documents within RAPID are publicly
available without using a personal username. However, users may obtain and use a
personal username in order to personalize their working environment within RAPID (e.g. language used for Web site GUI or Press Releases), to subscribe to
Press Releases and receive notifications via email.
This document provides the comprehensive description of the RAPID
functionality, from the usage point of view. Each functionality is described
in detail, using a step-by-step approach.
2. GLOSSARY
Figure 2-1: RAPID Glossary
|
Term
|
Description
|
|
User
|
General term used to describe any type of user.
|
|
Administrator
|
The administrator of RAPID system.
|
|
Guest User
|
The read-only user of RAPID service. Together they
constitute the vast majority of the RAPID Web-site users.
|
|
Registered User
|
The user who has the personal username, thus having the
ability to personalize working environment within RAPID.
|
|
Subscribed User
|
The Registered User who has been subscribed to all or part
of the daily additions to the RAPID database.
|
|
Press Release
|
Press release about the activities of Commission or some
other European institution.
|
|
Press Release Identifier
|
Press Release identifier (DN), in format
yy/’number’ (e.g. 03/1234).
|
|
Press Release Reference
|
Unique Press Release reference, in format ‘document
type’/yy/’number’ (e.g. IP/03/1234).
|
|
Event Date
|
Date when the event, which is covered by the Press Release,
took place.
|
|
Creation Date
|
Date when the Press Release enters the database for the
first time.
|
|
Modification Date
|
The latest date when the Press Release information is
changed in any way (change of a linguistic version, change of metadata,
etc).
|
|
Thesaurus
|
RAPID thesaurus contains lots of structured thematic
keywords, which can be assigned to Press Releases and later used for
searching.
|
|
Dictionary
|
RAPID dictionary contains textual description of keywords
from the Thesaurus, in different languages.
|
|
Standard Query
|
Set of search criteria (search query) defined by the
Administrator, that can be used during advanced searches.
|
|
User Query
|
Set of search criteria (search query) defined by the
Registered User, that can be used during advanced searches. Each Registered User
manages his/her own User Queries and can not access to other users User
Queries.
|
3. USER MANUAL
The main task of the RAPID is to provide the content of the
RAPID database to the Internet audience, through a user-friendly, Web
application. It is responsible for delivering the enhanced information to the
public through a powerful and easy-to-use Web site, allowing full text search,
subscription for notifications, personalized views, etc. More specifically, the
RAPID implements the following functionality:
• searching through the RAPID database for Press
Releases, using pre-defined queries (Midday Express, recent Press Releases,
topic Press Releases) and user-defined queries
• displaying and downloading of Press Releases
• registering of users to RAPID service, in order to
personalize their working environment under RAPID
• delivering on daily basis of Press Releases, which are
defined using search queries, to the Subscribed Users, through email
• providing access to some Web site accompanying
information, like What’s New and About information, as well as, some
related documentation (e.g. user manual)
3.1 SEARCH
PRESS RELEASES
This option allows searching for Press Releases and retrieving
their content.
In order to search for Press Releases, the following steps
should be considered:
1. Click the link Search inside
the header of any RAPID page. The Search Page is presented (Figure 3-1).
2. Specify search criteria:
a. Select the Press Release Type using the list
Type.
b. Specify the date range for the Event Date:
i. Specify the date range:
1. Select the radio button
From.
2. Enter the range starting date in the field
From Date. It is also possible to browse for date,
using the Calendar Window (Figure 3-2),
which is opened by clicking Browse From Date
.
The field may be cleared by clicking Clear From Date
.
3. Enter the range ending date in the field
To Date. It is also possible to browse for date,
using the Calendar Window (Figure 3-2),
which is opened by clicking Browse To Date
.
The field may be cleared by clicking Clear To Date
.
ii. Select searching through the complete database by selecting
the radio button Search complete database.
c. Enter the Press Release Reference in the field
Reference.
d. Specify the text search criteria:
i. Enter the text to be searched in the field
Text.
ii. Select the text matching criterion using the drop-down list
Text Matching (Any Term, All Terms, Exact
Match).
iii. Select searching for text only in Press Release titles by
checking the check box Title Only.
e. Specify the keywords to be used for search:
i. Enter the comma separated list of keywords in the field
Keywords.
ii. Select keywords using the keywords browsing functionality
(section 3.3).
f. Select the Query or Advanced Query to be used for search
using the drop-down list Queries.
3. Specify the results display options
a. Select the criterion for sorting of found Press
Releases:
i. Select descending sorting by Event Date of Press Releases by
selecting the radio button Reverse Date Order.
ii. Select sorting by Press Release Type by selecting the radio
button Document Type.
b. Select the number of Press Releases to be shown per Search
Result Page using the drop-down list Show X results at a
time.

Figure 3-1:
Search Page

Figure 3-2:
Calendar Window
4. Click Search. The Press
Releases that comply with the defined set of search criteria are displayed on
the Search Result Page (Figure 3-3).


Figure 3-3:
Search Result Page (Upper and Lower Part)
5. Browse through Press Releases using links to particular
pages
, as well as, buttons Next
,
Skip Next
,
Previous
and
Skip Previous
.
6. Display Press Releases:
a. Select the radio button
HTML.
b. Select one or more Press Releases by checking the check box
on the left of the Press Release.
c. Select additional information to be shown for Press Release
using the list Add information about (keywords,
owner, Creation Date, Event Date, etc).
d. Click Selected Documents.
Selected Press Releases are shown on the Press Releases Page (Figure 3-4).
7. Display a linguistic version of the Press Release in PDF
format by clicking on the appropriate PDF link.
8. Display a linguistic version of the Press Release in DOC
format by clicking on the appropriate DOC link.

Figure 3-4:
Press Releases Page
9. Download Press Releases in DOC format:
a. Select the radio button DOC Zipped
File.
b. Select one or more Press Releases by checking the check box
on the left of the Press Release.
c. Click Selected Documents. The
File Download Window is displayed (Figure
3-5). The zip file contains the linguistic versions (according to the
language preferences) of selected Press Releases in DOC format.

Figure 3-5:
File Download Window
d. Click Save to complete the
operation or Cancel otherwise.
10. Download Press Releases in PDF format:
a. Select the radio button PDF Zipped
File.
b. Select one or more Press Releases by checking the check box
on the left of the Press Release.
c. Click Selected Documents. The
File Download Window is displayed (Figure
3-5). The zip file contains the linguistic versions (according to the
language preferences) of selected Press Releases in PDF format.
d. Click Save to complete the
operation or Cancel otherwise.
3.2 DISPLAY MIDDAY
EXPRESS
This option allows displaying the latest Midday Express
document and browsing through history of Midday Express documents.
In
order to display and browse Midday Express, the following steps should be
considered:
1. Click the link Midday Express
in the header of any RAPID page. The latest Midday Express document is
presented on the Midday Express Page (Figure
3-6).

Figure 3-6:
Midday Express Page
2. Display the previous available Midday Express by clicking
the link Previous Edition.
3. Display the next available Midday Express by clicking the
link Next Edition.
4. Display any available Midday Express:
a. Click Browse Midday Express Date
. The Calendar Window is shown (Figure 3-2).
b. Select the date. The Midday Express for selected date is
displayed.
3.3 DISPLAY
RECENT PRESS RELEASES
This option allows displaying the recent Press Releases, i.e.
the Press Releases from last 7 days.
In order to display recent Press
Releases, the following steps should be considered:
1. Click the link Recent Press Releases
inside the header of any RAPID page. The Press Releases from last 7
days are presented on the Recent Press Releases Page (Figure 3-7), sorted descending by Event
Date. There are only 2 differences between this and Search Result Page:
a. On the Recent Press Releases Page there are no links and
buttons for browsing pages, since all recent Press Releases are shown in one
page.
b. On the Recent Press Releases Page there is a drop-down list
Sort by.


Figure 3-7:
Recent Press Releases Page (Upper and Lower Part)
2. Select the criterion for sorting recent Press Releases using
the drop-down list Sort by:
a. Select sort by Date to display
recent Press Releases sorted descending by Event Date.
b. Select sort by Document Type
to display recent Press Releases sorted ascending by Press Releases Type.
c. Select sort by Topic to
display recent Press Releases sorted ascending by first assigned keyword.
3.4 DISPLAY TOPIC PRESS
RELEASES
This option allows displaying the Press Releases, using
pre-defined topic queries.
In order to display topic Press Releases, the
following steps should be considered:
1. Select the topic using the drop-down list
Select a topic. The Press Releases that comply
with search criteria defined by selected topic are displayed on the Search
Result Page (Figure 3-3). See section 3.1
3.5 SELECT KEYWORDS
This option allows selecting the keywords to be used for
searching of Press Releases.
In order to select keywords, the following
steps should be considered:
1. Click Select on the Search
Page (Figure 3-1). The Keywords Page is
popped-up (Figure 3-8).

Figure 3-8:
Keywords Page
2. Search for keywords:
a. Enter in the field Keyword or
description the keyword or keyword description to be used for searching
of keywords. Each keyword (e.g. COMCONS) has description in several languages,
at least in English and French (e.g. COMMISSION/COUNCIL and
COMMISSION/CONSEIL).
b. Select the search scope:
i. Select the radio button By
Keyword to search through keywords themselves.
ii. Select the radio button By
Description to search through description of keywords in any
language.
iii. Select the radio button By GUI
Language Description to search through description of keywords in the
current GUI language (English or French).
c. Click Search. The description
of keywords that comply with the defined set of search criteria are displayed
inside the tree Found Keywords.
3. Select keywords:
a. Select a keyword in the tree Found
Keywords and click Add. The selected
keyword is added inside the list Selected
Keywords.
b. Double-click a keyword in the tree
Found Keywords. The double-clicked keyword is
added inside the list Selected Keywords.
4. Deselect keywords:
a. Select a keyword in the list Selected
Keywords and click Remove. The selected
keyword is removed from the list Selected
Keywords.
b. Double-click a keyword in the list
Selected Keywords. The double-clicked keyword is
removed from the list Selected Keywords.
5. Click OK to complete the
operation or Cancel just to return to the Search
Page.
3.6 CHANGE GUI LANGUAGE
This option allows selecting the GUI language, between English
and French.
In order to change the GUI language, the following steps
should be considered:
1. Select the GUI language topic using the drop-down list
GUI Language. The Search Page in selected language
is displayed.
3.7 DISPLAY
DOCUMENTATION
This option allows accessing the RAPID
documentation.
In order to access the RAPID documentation, the
following steps should be considered:
1. Click the link Documentation
inside the menu of any RAPID page. The Documentation Page is
presented, with links to several RAPID documents (e.g. User Manual). Any
document can be accessed by clicking the appropriate link.
3.8 DISPLAY WHAT’S NEW
INFORMATION
This option allows accessing the What’s New information
about RAPID.
In order to access the What’s New information, the
following steps should be considered:
1. Click the link What’s New
inside the menu of any RAPID page. The What’s New Page is
presented, with What’s New information about RAPID.
3.9 DISPLAY ABOUT
INFORMATION
This option allows accessing the about information of RAPID.
In order to access the about information, the following steps should
be considered:
1. Click the link About inside
the menu of any RAPID page. The About Page is presented, with about
information of RAPID.
3.10 REGISTER
This option allows registering to the freely disseminated
databases of the EC Web server, including RAPID service.
In order to
register, the following steps should be considered:
1. Click the link Register inside
the menu of any RAPID page. The Register Page is presented (Figure 3-9). Perform the registration
following the presented information.
2. You will receive by email your username and password. If you
have any problem with the created user account, please contact directly DIGIT-DROITS-ACCES@ec.europa.eu.

Figure 3-9:
Europa Register Page
3.11 LOGIN
This option allows to login to the RAPID Web site as
registered user, thus having possibility to personalize working environment
within RAPID, to use personalized searches, to subscribe to Press Releases
and receive notifications via email or SMS, etc.
In order to login, the
following steps should be considered:
1. Click the link Login inside
the menu of any RAPID page. The Login Page is presented (Figure 3-10).

Figure 3-10: Login Page
2. Enter the username in the field
Username.
3. Enter the password in the field
Password.
4. Click Login. In case of
successful login the Search Page with menu for logged-in user is presented (Figure 3-11), otherwise appropriate error
message is presented.

Figure 3-11: RAPID Menu – At Left for Logged-in, At Right for
Anonymous User
3.12 LOGOUT
This option allows to logout from the RAPID Web
site.
In order to logout, the following steps should be
considered:
1. Click Logout inside the menu
of any RAPID page. The Search Page with menu for anonymous user is
presented.
3.13 SET PREFERENCES
This option allows personalizing working environment within
RAPID (e.g. language used for Web site GUI or Press Releases), subscribing to
Press Releases, thus receiving notifications via email or SMS messages,
etc.
In order to set preferences, the following steps should be
considered:
1. Click the link Preferences
inside the menu of any RAPID page (as logged-in user). The Preferences
Page is presented (Figure 3-12).

Figure 3-12: Preferences Page
2. Set language preferences:
a. Select the GUI language using the drop-down list
GUI Language.
b. Set language preferences for Press Releases:
i. Select a language by clicking at appropriate field in the
list of supported languages (EC languages in which Press Releases may be
available). The field becomes blue.
ii. Click the button Increase priority
, in order to increase the language priority.
iii. Click the button Decrease
priority
, in order to decrease the language
priority.
3. Set preferences for push configuration (receiving all or
part of the daily additions to the RAPID database, as email or SMS
messages):
a. Select queries to be executed on daily additions to the
RAPID database in order to find Press Releases to be sent. Queries are
selected using 3 drop-down lists Queries to Be
Executed, i.e. up to 3 queries may be selected. The result of each Query
would be sent as separate email message.
b. Enter in the field Email the
email address to be used for sending of email messages.
c. Select receiving of email messages by checking the check box
Send Email.
d. Enter in the field Mobile Phone
the mobile phone number to be used for sending of SMS messages.
e. Select receiving of SMS messages by checking the check box
Send SMS. The SMS system will start running during
2004, and not at the migration date. You will be informed later when this
functionality will start running. For the time being, you are not obliged to
enter your mobile phone number.
f. Select the format of Press Releases to be received through
email:
i. Select receiving just titles of Press Releases by selecting
the radio button Titles Only.
ii. Select receiving of Press Releases in HTML format by
selecting the radio button HTML.
iii. Select receiving of Press Releases in DOC format by
selecting the radio button DOC.
iv. Select receiving of Press Releases in PDF format by
selecting the radio button PDF.
g. Select if received Press Releases in DOC or PDF format
should be zipped or not, using the radio buttons
Compression (DOC/PDF).
4. Set display preferences:
a. Select the kind of information that is shown for each Press
Release on the Search Result Page, using the Search
Result List radio buttons, Titles Only or
All Info (Figure 3-13 and Figure 3-14).

Figure 3-13: Layout of a Press Release on the Search Result Page for
Titles Only

Figure 3-14: Layout of a Press Release on the Search Result Page for
All Info
b. Select the kind of information that is shown for each Press
Release on the Press Releases Page, using the Document
Header radio buttons, Titles Only or
All Info.
5. Click Save to complete the
operation or Do Not Save and Exit to return to
the Search Page.
3.14 MANAGE QUERIES
This option allows creating, deleting, changing and executing
the Queries.
In order to manage Queries, the following steps should be
considered:
1. Click the link Queries inside
the menu of any RAPID page (logged-in as registered user). The Queries Page
is presented (Figure 3-15).

Figure 3-15: Queries Page
2. Load User Query:
a. Select the radio button User
Queries.
b. Select a Query using the drop-down list
User Queries.
c. Click Load Selected Query.
The Query is loaded to the Edit Query part of the
page.
3. Delete User Query:
a. Select the radio button User
Queries.
b. Select a Query using the drop-down list
User Queries.
c. Click Delete Selected Query.
The Delete Confirmation Window is displayed.

Figure 3-16: Delete Confirmation Window
d. Click OK to complete the
operation or Cancel otherwise.
4. Load Standard Query:
a. Select the radio button Standard
Queries.
b. Select a Query using the drop-down list
Standard Queries.
c. Click Load Selected Query.
The Query is loaded to the Edit Query part of the
page.
5. Delete Standard Query. Registered users can not delete
Standard Queries.
6. Save Query:
a. Enter the Query name in the field
Name.
b. Define Query:
i. Define Query element:
1. Select the RAPID variable using the
1st drop-down list (Press Release Identifier,
Press Release Type, Event Date, Creation Date, Modification Date, Press Release
title, Press Release text, and keywords).
2. Select the database operator using the
2nd drop-down list (CONTAINS, =, >, <,
>=, <=, <>).
3. Enter the matching criterion in the
3rd field.
ii. Select logical operator to combine Query elements using the
drop-down list (AND, OR, AND NOT, OR NOT).
iii. Select complete Queries to combine using the drop-down
list (Query).
c. Click Save. The defined Query
is validated and saved accordingly.
7. Execute Query:
a. Define Query in the Edit Query
part of the page.
b. Click Execute. The Press
Releases that comply with the defined set of search criteria are displayed on
the Search Result Page (Figure 3-3).
3.15 MANAGE ADVANCED
QUERIES
This option allows creating, deleting, changing and executing
the Advanced Queries.
In order to manage Advanced Queries, the following
steps should be considered:
1. Click the link Advanced Queries
inside the menu of any RAPID page (logged-in as registered user). The
Advanced Queries Page is presented (Figure
3-17).
2. Load User Advanced Query:
a. Select the radio button User
Queries.
b. Select an Advanced Query using the drop-down list
User Queries.
c. Click Load Selected Query.
The Advanced Query is loaded to the Edit Query
part of the page.
3. Delete User Advanced Query:
a. Select the radio button User
Queries.
b. Select an Advanced Query using the drop-down list
User Queries.
c. Click Delete Selected Query.
The Delete Confirmation Window is displayed (Figure 3-16).
d. Click OK to complete the
operation or Cancel otherwise.

Figure
3-17: Advanced Queries Page for Registered Users
4. Load Standard Advanced Query:
a. Select the radio button Standard
Queries.
b. Select an Advanced Query using the drop-down list
Standard Queries.
c. Click Load Selected Query.
The Advanced Query is loaded to the Edit Query
part of the page.
5. Delete Standard Advanced Query. Registered users can not
delete Standard Advanced Queries.
6. Save Advanced Query:
a. Enter the Advanced Query name in the field
Name.
b. Enter the Advanced Query definition in the field
Definition. See section 3.15.1
c. Select if the query should be Free-Text Advanced Query using
the check box free text search. See section 3.15.2
d. Click Save. The defined
Advanced Query is validated and saved accordingly.
7. Execute Advanced Query:
a. Enter the Advanced Query definition in the field
Definition. See section 3.15.1
b. Select if the query should be Free-Text Advanced Query using
the check box free text search. See section 3.15.2
c. Click Execute. The Press
Releases that comply with the defined set of search criteria are displayed on
the Search Result Page (Figure 3-3).
3.15.1 Format
of Advanced Queries
The Advanced Queries gives to users more opportunities in
querying RAPID database, allowing querying almost any database field related
to the Press Release.
The RAPID database has three different types of
fields and it is important to distinguish between them in using Advanced
Queries: dates, strings and CLOB (string) fields indexed with the ORACLE TEXT
CONTEXT kind of indexes.
3.15.1.1 Date Fields
The date fields are in the date format and they can be
recognized as fields containing the term DATE in
their names:
• CREATION_DATE –
Creation Date
• EVENT_DATE – Event
Date
• MODIFICATION_DATE –
Modification Date
• MODIFICATION_DATE_XX
– Modification Date of a Press Release linguistic version in XX language
(EN, FR, DE...)
In using the date fields the following syntax rules may be
followed:
• absolute: DD-MM-YYYY (day-month-year)
• relative: sysdate – 90
Available operators for querying of date fields are
=, >, >=, < and
<=. The date fields can but don’t have to
be enclosed in single quotes.
Examples:
CREATION_DATE >
01-01-2001
EVENT_DATE > 01-01-2003 and EVENT_DATE
<=’01-01-2004’
MODIFICATION_DATE_EN>sysdate-90
3.15.1.2 String Fields
The string fields are in the string format:
• TYPE_ID – Press
Release Type (IP, MEX, DOC...)
• IDENTIFIER – Press
Release Identifier (03/96)
• LANGUAGE_ID –
linguistic version of a Press Release (EN, FR, DE...)
• KEYWORDS – keywords
assigned to a Press Release
Available operators for querying of string fields are
CONTAINS and = for all fields except LANGUAGE_ID
which can be queried with = only. Search criteria
can, but don’t have to be enclosed in single
quotes.
Examples:
TYPE_ID=ip and IDENTIFIER contains
03
KEYWORDS = botswana and LANGUAGE_ID=en
KEYWORDS contains
‘botsw’ and IDENTIFIER contains ’03/’.
3.15.1.3 CLOB Fields
The CLOB fields are in the CLOB (string) format and only their
content can be queried:
• TITLE – title of a
Press Release in any language
• TITLE_XX – title of
a Press Release in XX language (EN, FR, DE...)
• TEXT – content of a
Press Release in any language
• TEXT_XX – content
of a Press Release in XX language (EN, FR, DE...)
Correct operator for querying of CLOB fields is CONTAINS.
Search criteria can but don’t have to be enclosed in single
quotes.
Examples:
TEXT contains commission
TITLE_EN contains
‘union’ or TITLE_PT contains EU
With CLOB fields some ORACLE
TEXT CONTAINS query operators may be used for free text search:
• Any term – search
for Press Releases that contain any of terms; for example
text contains eu|commission
• All terms – search
for Press Releases that contain all terms; for example
text contains eu&commission
There is a restriction when querying CLOB fields if user
wants to search for the exact match of a term that contain some of logical
operators AND or OR (e.g. text contains Serbia and
Montenegro). In these cases operator must be enclosed in brace, for
example text contains Serbia {and}
Montenegro.
3.15.2 Format
of Free Text Advanced Queries
Additionally to the functionality provided by Advanced
Queries, the Free Text Advanced Queries enable using ORACLE TEXT functions for
free text search in querying the RAPID database. The Free Text Advanced
Queries have much more strict syntax then Advanced Queries, since they have to
follow the Oracle SQL syntax, but they offer complete freedom in querying the
database. Actually, the Free Text Advanced Queries are treated as a part of
WHERE clause in the SQL statement. The most
important syntax restrictions are the following:
• column names have to be specified as they are in RAPID database, the most important column for free text search being the column
HTML (same as TEXT for Advanced Queries)
• every string has to be enclosed with single quotes
• date fields has to follow exact Oracle date format or
Oracle SQL date mask function to_date may be used
(e.g. to_date(’01-01-2004’, ‘dd-mm-yyyy’)); it is also
possible to use relative date format with sysdate
variable
The following CONTAINS query operators may be used inside
the Free Text Advanced Queries:
• ACCUM (,) – search
for documents that contain at least one occurrence of any of the query terms;
for example contains(html,
‘european,commission’)>0
• AND (&)
– search for documents that contain
at least one occurrence of each of the query terms; for example
contains(html,
‘european&commission’)>0
• EQUIV (=) – specify
an acceptable substitution for a word in a query; for example
contains(html,
‘european=commission’)>0
• Fuzzy (?) – expand
queries to include words that are spelled similarly to the specified term; this
type of expansion is helpful for finding more accurate results when there are
frequent misspellings in the documents in the database; for
example
contains(html,
‘?eur’)>0
• NOT (~) – search
for documents that contain one query term and not the other; for example
contains(html,
‘european~commission’)>0
• OR (|) – search for
documents that contain at least one occurrence of any
of the query terms; for example contains(html,
‘european|commission’)>0
• SOUNDEX (!) –
expand queries to include words that have similar sounds; that is, words that
sound like other words; this function allows comparison of words that are
spelled differently, but sound alike in English; for example
contains(html,
‘!commission’)>0
• STEM ($) – search
for terms that have the same linguistic root as the query term and it supports
the following languages: English, French, Spanish, Italian, German, and Dutch;
for example contains(html,
‘$commit’)>0
4. CONTACT INFORMATION
Please do not hesitate to contact Press RAPID Database press-rapid-database@ec.europa.eu
for problems concerning Press Releases or availability.