Brussels, 30 June 2014
Market conditions for consumers continue to improve
There is an improved performance across all consumer markets finds the 10th Consumer Markets Scoreboard published today. This improvement is particularly marked for goods markets, while services continue to be the main sources of dissatisfaction.
"Consumers should be the master not the servant of the market," said Commissioner for Consumer Policy Neven Mimica, "The Consumer Markets Scoreboard we publish today shows that, overall, market conditions are getting better for consumers. However much more needs to be done, especially on services and energy. I am working hard with my colleagues in the Commission to address these issues, be it through the Payment Accounts Directive, the Connected Continent package or through facilitating the switching of suppliers."
The 2014 Consumer Markets Scoreboard:
The Consumer Markets Scoreboard tracks the performance of 52 consumer markets from second hand cars to holiday accommodation. The markets are ranked by consumers, in an EU-wide survey1, based on 4 components: comparability of offers, trust in businesses, problems & complaints and satisfaction with businesses. The key findings are:
Key findings from the vehicle fuels study:
The study confirms that fuel prices frequently fluctuate, even change several times a day in some countries. This is crucial in a market in which consumers’ purchasing decisions mainly revolve around price. Price comparison websites have therefore become a tool for regulators in several Member States to increase price transparency. The study highlights in particular Austria, where all fuel retailers must notify their price changes, and the relevant law permits only one price increase a day. This has ensured better price transparency for consumers and has led to price reductions of up to 2.5% for diesel and 3.6% for petrol since the pricing regulation was introduced.
Commissioner Mimica's website
Follow Commissioner Mimica on Twitter: @MimicaEU
Follow the Consumer Policy account on Twitter: @eu_consumer
In addition to survey data, the Scoreboard analyses price dispersion across EU countries, complaints collected by national complaint handling bodies and available safety data.
The Market Performance Index (MPI) has a scale from 0 to 100.