Brussels, 8 July 2013
The need for speed: 45% of European internet users willing to upgrade or change supplier for higher speed
Internet speed is emerging as a top issue for internet users according to the latest EU-wide survey of how Europeans use the internet. Nearly half (45%) of Europeans households would upgrade their Internet subscription or switch supplier for a higher speed broadband, closing the gap with price as in the race for most important factor when choosing an internet plan.
European Commission Vice President Neelie Kroes: "Consumers increasingly care about their internet being fast enough to watch videos, for example. And for those who run businesses from their home, speed is also a competitiveness issue. Consumers now focus on both speed and price when making their choices.”
The survey also found that over half (54%) of households limit their national and international mobile phone calls because of concerns about cost. Kroes says "This is the smartphone era, where high quality mobile services are an essential part of daily life. It’s not acceptable for half the population to be limiting their phone calls because of cost issues, and it’s not acceptable that the lack of a connected single market encourages those limitations.” However, the 2013 survey saw an 11% drop (from 60% to 49%) in the numbers concerned about the cost of calls to networks other than their own domestic networks. This is a clear sign that the Commission’s efforts to reduce mobile termination rates are having a positive effect for consumers.
Other highlights of this Eurobarometer survey include:
Speed matters more and more
Quality of service
Open internet and net neutrality
The E-Communications Household Survey has been conducted annually since 2006 – the full report will be published in the coming weeks.
The survey aims to support policy development in the field of E-communications through the regular gathering of facts and trends about the attitude of households and individuals towards the provision of the main electronic communications services.
The fieldwork for this survey was completed in March 2013. 27,786 respondents from different representative social and demographic groups of the EU population were interviewed face-to-face at home. Because the fieldwork took place before the official date of Croatia's accession to the European Union on 1 July 2013, results are presented for the EU 27 and Croatia, and EU averages refer to EU 27 only.
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