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European Commission - Press release

European Commission and UEFA launch "Consumer Tips" for fans travelling to EURO 2012

Brussels, 1 June 2012 – Today, EU Commissioner for Health and Consumer Policy, John Dalli and UEFA President, Michel Platini launch an EU–UEFA consumer information campaign to advise fans travelling to the EURO 2012 Championship. A website, opened today, accessible from the UEFA Euro 2012 homepage, and from many other websites - including those of the European Consumer Centres - offers tips on how best to prepare your trip and what to do if you have consumer problems when in (or back from) Poland.1 ( The Europe Direct Contact Centre services will answer any on-line query on general EU consumer rights in 23 languages while a consumer Infoline in English – operated by the Polish consumer organisation Federacja Konsumentów – will provide legal support to those who run into consumer problems in Poland. Posters about these services will be displayed for the benefit of fans at popular hotels.

Commissioner Dalli said: "I know that fans are fully focused on how their favourite team will perform in the EURO championship. All the more important then to make sure that nothing spoils the fun! Fans can pick up some practical tips on how to handle problems they could encounter as consumers such as delayed flights, lost luggage, or hotel services which are not quite what was presented in the brochure when they booked."

UEFA President, Michel Platini, said: “I am delighted that UEFA and the European Commission have worked together again to offer practical tips and consumer assistance. This initiative will help fans from all countries to enjoy their stay in Poland and Ukraine.

The Infoline

The consumer Infoline will be open from 1 June to 31 July 2012 to answer any consumer questions that fans might have when they are in Poland. It will be operated by the Polish Consumer Federation (Federacja Konsumentów), with the funding of the Office of Competition and Consumer Protection in Poland and the European Commission. It will give legal advice on how to resolve concrete cases in Poland.

  • Free Consumer Infoline : 800 007 707 (when you call from a Polish fixed-line phone or mobile phone with Polish operators)

  • Consumer Infoline +48 228 27 5474 (when you call from a mobile phone with foreign operators. Normal charges apply, including roaming)

Furthermore, Europe Direct will support this service with its capacity to deal with questions in the 23 EU languages. Popular questions on consumer rights range from what you are entitled to if your flight is cancelled, to what you should do if a product you buy is faulty, if you have to go to a medical service or what document you need to travel to Ukraine.

The assistance web form

Europe Direct can be contacted via a web information service in the 23 EU languages. This service provides an answer to general questions within 3 working days on average, for any issue pertaining to EU affairs and, if necessary, transfer requests to competent assistance services.

Need more information?

The EU-UEFA campaign is being run with the support of the network of 29 European Consumer Centres (ECC-Net). The ECC-Net can provide advice to fans on consumer issues before they leave and provide additional support – contacting companies or following complaints – once fans get back home.

The contact details of the 29 European Consumer Centres can be found at:

While there is an ECC in every EU country, plus Norway and Iceland, there is no ECC in Ukraine. However, Consular protection is now available for any serious issue for EU citizens travelling outside of the EU from the consulate of their country of nationality or of any other EU country.

Background: UEFA EURO 2012

The “EURO” is UEFA’s European Football Championship, which takes place every four years. UEFA EURO 2012 will take place in Poland and Ukraine, the joint hosts. Up to 4 million football fans are expected to travel to the tournament and watch the matches both in the stadiums and on large screens in specially-designed fan zones.

The opening match will take place on 8 June in Warsaw. The final is scheduled on 1 July in Kiev. Eight cities across the two countries will host the event. A total of 16 teams will participate in the tournament, divided equally into four groups of four teams. Group A: Poland, Greece, Russia and Czech Republic; Group B: Netherlands, Denmark, Germany and Portugal; Group C: Spain, Italy, Republic of Ireland and Croatia; Group D: Ukraine, Sweden, France and England.

For more information on the EURO 2012 tournament:

For more information on consumer rights:

Contacts :

Frédéric Vincent (+32 2 298 71 66)

Aikaterini Apostola (+32 2 298 76 24)

1 :

The webpage also offers tips on how to prepare your trip and what to do if you have consumer problems when you are in the Ukraine.

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