Brussels, 15 December 2010
Digital Agenda: eGovernment Action Plan to smooth access to public services across the EU
The European Commission has outlined an ambitious programme to work with Member States' public authorities to expand and improve the services which they offer via the Internet. The new eGovernment Action Plan foresees forty specific measures over the next five years to enable citizens and businesses to use online facilities to, for example, register a business, apply for and access social security and health benefits, enrol in a university or bid to provide goods and services for public administrations. Promoting eGovernment can help boost Europe's competitiveness and allow public authorities to offer improved services more cost-effectively at a time of budget constraints. This is why it is a fundamental part of the Digital Agenda for Europe, which aims to increase the use of eGovernment services by citizens to 50%, and by businesses to 80% by 2015 (see IP/10/581, MEMO/10/199 and MEMO/10/200). The new Action Plan builds on experience gained with the 2006 European eGovernment Action Plan (see IP/06/523).
Neelie Kroes, Commission Vice President for the Digital Agenda, said “This eGovernment Action Plan will help public authorities to use information & communication technologies to offer better services at lower cost, while making life easier and better for individual citizens and businesses in terms of improved access to public services."
Specific Digital Agenda goals include:
The European eGovernment Action Plan aims to support the transition to a new generation of open, flexible and seamless eGovernment services at local, regional, national and EU levels. More specifically, the Plan aims to make services work as well in other EU Member States as they do at home and to open the way to allowing users actively to shape the online public services which suit their needs best.
National governments will play a central role in the implementation of the Action Plan whilst the Commission’s main responsibility is to improve the conditions for development of cross-border eGovernment services. This includes establishing pre-conditions, such as interoperability, eSignatures and eIdentification.
The Action Plan measures fall into four categories:
Concrete examples of Action Plan measures include:
The Action Plan builds on the success of EU-funded large scale pilot projects in cross-border services piloted by the ongoing EU projects STORK, PEPPOL, SPOCS and epSOS (see MEMO/10/680), with the aim of making it easier for citizens and businesses to access online services across the EU.
The European eGovernment Action Plan is the Commission's response to Member States' call for a shared eGovernment policy in the EU, as outlined in the 2009 Malmö Ministerial Declaration on eGovernment (IP/09/1738).
For more information:
eGovernment Conference 'Lift Off Towards Open Government'
The European eGovernment Action Plan for 2006-2010
STORK – (Secure Identity Across Borders Linked)
PEPPOL – (Pan-European Public Procurement Online)
SPOCS (Simple Procedures Online for Cross-border Services)
epSOS (Smart Open Services for European Patients)