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European Commission reserves phone numbers for victims of crime and non-emergency medical hotlines in Europe

Commission Européenne - IP/09/1842   30/11/2009

Autres langues disponibles: FR DE DA ES NL IT SV PT FI EL CS ET HU LT LV MT PL SK SL BG RO

IP/09/1842

Brussels, 30 November 2009

116 006 : Victims of Crime

116 117: Non-Emergency Medical Services

European Commission reserves phone numbers for victims of crime and non-emergency medical hotlines in Europe

How can victims of crime get assistance in the EU? Who should EU citizens call if they need non-urgent medical help or advice? New helplines like these should be available soon throughout the EU thanks to a decision taken by the European Commission today. It reserves two new "116" numbers for services of social value. The helpline numbers 116 006 and 116 117 will be reserved for victims of crime and for citizens calling non-emergency medical services across the EU.

People are most vulnerable when they are away from home, and Europe-wide numbers can make a real difference when things go wrong. The two numbers reserved today will, when operational in all EU countries, offer support to people in difficulty if they are victims of crime or if they need non-emergency medical help " said Viviane Reding, EU Telecoms Commissioner. " I urge Member States to make the new numbers available as soon as possible and to do what they can to encourage organisations that can efficiently provide these services to put them to good use ”.

The 116 006 will help victims of crime by informing them of their rights and how to use these, offering emotional support, while also referring victims to relevant organisations. As a single access point, it will provide information about local police and criminal justice proceedings, possibilities for compensation and insurance matters, and other sources of help for victims of crime

The non-emergency medical call service (116 117) will direct callers to medical assistance when the need is urgent but not life-threatening, especially outside normal office hours, during the weekend or public holidays. The aim is to connect the caller to a skilled call-handler or a qualified medical practitioner who could provide on-call medical assistance or advice, particularly when the caller's usual source of medical assistance is not available.

The Commission Decision adopted today builds on the EU's 2007 Decision on 116 numbers ( IP/07/346 ), which reserves three other numbers EU wide for services of social value: 116 000 for the Missing Child Hotline , 116 111 for Child Helplines and 116 123 for emotional support helplines ( IP/09/276 ).

Today's Decision requires EU countries to make sure that the two new numbers can be assigned by national telecoms regulators from 15 April 2010. It will be up to the relevant national organisations to apply for the numbers and put them into operation.

Background:

In July 2006, the European Commission proposed to reserve a common telephone number to report missing children (116 000) and another for children to call when they need help (116 111) as part of a coordinated EU strategy on the rights of the child ( IP/06/927 ). On 15 February 2007 and 29 October 2007 respectively the Commission decided to reserve 116 000 and 116 111 (as well as 116 123 for emotional support helplines) in all EU Member States ( IP/07/188 ). The Decision obliges EU countries to make "116 numbers" available, but does not oblige them to assign the numbers to a service provider or ensure provision of the services.

Today's amending Decision is available at:

http://ec.europa.eu/information_society/policy/ecomm/library/legislation/index_en.htm#decisions

Further information on 116:

http://ec.europa.eu/information_society/policy/ecomm/current/pan_european/index_en.htm

Annex

State of Implementation of the existing reserved 116 Numbers:
Situation as of 1 July 2009

Legend:

P= preparatory work completed; number availability has been publicised

O= assignment ongoing

A= number assigned

MS

116000

Missing Children

116111

Child Helplines

116123

Emotional support

AT

P

P

A – 20/06/2008
ORF – Österreichischer Rundfunk (Austrian Red Cross)

BE

A – 18/07/2007

Child Focus

P

P

BG

O

A – 15/05/2008

State Agency for Child Protection

P

CY

O

O

O

CZ

P

A – 24/04/2008
Telefonica O2 (Safety Line Association
Sdruzení Linka Bezpecí)

P

DE

P

A – 02/06/2008
Nummer gegen Kummer e.V.

A - 06/08/2008

to Katholische Bundes-arbeitsgemeinschaft für Ehe-, Familien- und Lebensberatung, Telefonseelsorge und Offene Tür e.V.

DK

A - 03/10/2007
TDC (Thora Center)

A – 16/04/2008
TDC (Børns Vilkår)

P

EE

P

A - 09/06/2008
Arstlik Perenõuandla LLC

P

EL

A – 11/09/2007
The smile of the child

A – 21/03/2008
ΕΨΥΠΕ ( "Society of Psychosocial Education of children and Youth")

P

ES

O

O

P

FI

P

A - 13/12/2007
Mannerheim League for Child Welfare

A - 07/02/2008
Evangelical Lutheran Church of Finland

FR

A – 25/05/2009
INAVEM Fédération Nationale d'Aide aux Victimes

P

P

HU

A - 21/02/2008
Kék Vonal

A - 11/02/2008
Magyar Telekom
(Kék Vonal)

P

IE

P

A – 19/06/2008
ISPCC

A – 09/01/2008
The Samaritans

IT

A - 24/01/2008

to Ministry

of interiors
(Telefono Azzurro)

P

P

LT

P

A - 14/05/2009

State Child Rights Protection and Adoption Service under the Ministry of Social Security and Labour

A - 28/04/2009

Lithuanian Association of Telephone Emergency Services

LU

P

P

P

LV

P

A - 12/12/2008
to Lattelecom

P

MT

P

P

P

NL

A – 23/10/2007
Stichting De Ombudsman (Centrum Internationale Kinderontvoering)

A - 10/07/2008
to Maatschappelijk Ondernemers Groep (Landelijk bureau Kindertelefoon)

A – 29/04/2008
SOS Telefonische Hulpdiensten

A – 29/05/2008

Stichting Korrelatie

PL

A - 23/01/2009

Telekomunikacja Polska S.A. in cooperation with ITAKA - Centre for Missing People

A – 04/08/2008

Polkomtel S.A. ( in cooperation with Nobody's Children Foundation – Fundacja Dzieci Niczyje)

A- 30/03/2009

to Netia S.A. ( in cooperation with Institute of Health’s Psychology – Instytut Psychologii Zdrowia)

PT

A - 12/09/2007
Instituto de Apoio à Criança

A - 11/01/2008
Instituto de Apoio à Criança

P

RO

A- 30/07/2008

to Rometelecom

(the Romanian Center for Missing and Sexually Exploited children)

A - 30/07/2008

to Rometelecom

(The Child Helpline - Asociatia Telefonul Copilului)

P

SE

P

A - 24/01/2008
BRIS (Children's rights in Society)

A - 24/01/2008
Church of Sweden

SI

P

P

A - 21/02/2008
Zveza slov. Drustev svet za telef.
Pomoc v stiski-STS

SK

A - 20/06/2008
Orange SK (Slovak Board of UNICEF)

A - 20/06/2008
Orange SK (Slovak Board of UNICEF)

P

UK

P

P

P


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