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Brussels, 4 December 2007

Commissioner Kuneva holds "Have a safe Christmas" web-chat

On 5 December 2007, from 17:00 to 19:00, European Consumer Affairs Commissioner Meglena Kuneva will launch her first webchat "Have a safe Christmas." Web surfers will have the chance to discuss product, and in particular toy safety on-line with Commissioner Kuneva. They will access the chat through Mrs Kuneva's website, by clicking on the "Your Space" button:

"With Christmas and St. Nicholas fast approaching," says Commissioner Kuneva, "we need to draw consumers' attention to what rights they enjoy and how to make sure that the products they buy are safe. I therefore invite you and your family and friends to log on and participate in my first chat. I would like to discuss with you topics such as toy safety and consumer rights: can I safely buy toys for my children? Are my rights protected when I shop on-line? All of these are legitimate questions and I look forward to discussing these and other consumer issues with web chatters."

Key questions

Are the current safety laws good enough? Do you have enough information on where and how to complain? Is the returning of defective products too difficult? How confident are you when shopping online? We cannot compromise on safety. But at the same time we need to be realistic about the real level of risk. Commissioner Kuneva would like to share with you the priorities as she sees them in finding the right balance between maximising consumer benefits in terms of price and choice, and minimising consumer risk.

Share your views, ideas and suggestions on-line with Commissioner Kuneva on December 5th. Questions can be posted, and will be answered, in either English, French, German, Italian or Bulgarian. To participate, chatters have to provide their name and e-mail address, and reply to an anti-spam question. Chatters should be aware that, although the Commission welcomes an open debate, offensive remarks will not be published.

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The Christmas web chat will be accessible through Mrs Kuneva's website

via the area called 'Your Space'.

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