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Brussels, 17 June 2004

eGovernment high-level conference, Dublin,
17-18 June 2004

Academics and policy-makers will share insights at a high-level eGovernment conference in Dublin on 17-18 June on measuring the benefits of on-line public services and how to deliver these services more efficiently and effectively by redesigning organisations. The conference, organised by the Irish Presidency with the help of the European Commission, will help the leaders of national eGovernment initiatives to design the next steps in their eGovernment strategies for modernisation and innovation in public administrations. The Commission will use these outcomes in further work on indicators for measuring the progress of eGovernment, as part of the eEurope 2005 Action Plan.

“Productivity and efficiency in public administrations and high-quality services can revitalise the economy and society as a whole. eGovernment means less red tape, less waiting in queues, fewer errors and more readily accessible services are cutting the cost of doing business, and making life better for citizens. But to ensure that everyone shares these benefits, we need to be able to better measure progress and see that the best ideas are taken up as widely as possible”, said Enterprise and Information Society Commissioner Erkki Liikanen, who chairs a plenary session on the economics of eGovernment.

This conference follows up last year’s Ministerial eGovernment Conference in Italy and responds to the call for a better understanding of the benefits of eGovernment (see Commission’s eGovernment Communication (COM(2003)567, 26 September 2003). It is hosted by Information Society Minister Ms Mary Hanafin. It will bring together over 300 delegates, including eGovernment Ministers, representatives of academia and industry and senior EU officials responsible for eGovernment policy. Sixty research papers will be presented. The Conference Plenary sessions will be broadcast live on the Internet and a Research Journal will be published on CD and the web.

All Member States are striving to modernise their administrations by combining information and communication technologies with organisational change and training in new skills for civil servants. The aim is to deliver new and better public services at lower cost for all citizens, reduce administrative burden for companies, and make policy-making more open. The economic and social benefits of these efforts take time to materialise, but good practice experiments show that significant gains in productivity and social inclusion benefits as well.
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