Chemin de navigation

Left navigation

Additional tools

Autres langues disponibles: FR DE ES IT PL


17 March 2014

Consumer protection and social inclusion… mission impossible in times of crisis?

On 14 March 2014, the European Consumer Day made it clear: The crisis cannot be an excuse to dump consumer rights and flout the law. Organised by the European Economic and Social Committee (EESC)1 and the Greek Consumer Protection Centre (KEPKA) in Thessaloniki, the conference brought together policy-makers and consumers from EU Member States to discuss how the current crisis jeopardises consumer rights.

With the European Parliament elections and European Commission renewal approaching, the European Consumer Day called for action: the recent financial crisis has meant consumers are grappling with social conditions that lower their purchasing power and in consequence hamper economic recovery. Consumer rights cannot be marginalised.

Consumer protection at stake

The most essential sectors for consumer well-being are often the most troublesome, where costs are rising. Market liberalisation (e.g. in the energy sector, communication or financial services) has often led to increasingly powerful oligopolies and concentrated markets. More than ever, consumers need official support against market failure and business malpractice.

“In times such as these, consumers should be at the heart of the recovery. We must make sure they are not exploited and that they get the best deal possible. More than this, by helping consumers we can make consumer policy a policy for economic recovery", said Neven Mimica, European Commissioner for Consumer Policy.

Consumer rights, in crisis at a time of crisis

In times of crisis consumers still have their rights. These rights are legally binding. Even a prolonged crisis cannot be used as an excuse for lack of enforcement. The EU already has a wealth of legislation on consumer protection, but EU laws are only as effective as their implementation at national level.

"The economic crisis, poverty and the fall in consumption it has created, together with the austerity measures imposed on many EU Member States, have undermined consumers’ rights. Consumer protection policy is a growth driver and not a burden on the competitiveness of the European economy and it must be seen by policy makers as one of the key drivers of economic recovery in the EU” stated Evangelia Kekeleki, Secretary-General of KEPKA and EESC member.

Over-indebtedness and financial exclusion

Before the crisis, predatory lending practices, outrageous debt collector practices, risky investment products and hidden or very complex fees were normal practice. Since the crisis arose, consumers have been left with serious concerns about the soundness of their loans, savings and pensions. By eroding social benefits, the crisis has enlarged the group of poor people with debt problems.

“People need to learn to control their consumption. Financial education could help them to achieve proper management of their budget and to prevent over-indebtedness. But fighting over-indebtedness and financial exclusion also requires responsible behaviour on the part of professionals, regarding both their products and their advertising, together with the advice and explanations they give to consumers”, said Martin Siecker, President of the INT Section at the EESC.

For more information, please contact:

EESC Press Unit


Tel.: +32 2 546 9406


The European Economic and Social Committee represents the various economic and social components of organised civil society. It is an institutional consultative body established by the 1957 Treaty of Rome. Its consultative role enables its members, and hence the organisations they represent, to participate in the EU decision-making process. The Committee has 353 members from across Europe, who are appointed by the Council of the European Union.


1 :

The EESC is an EU institution that represents civil society. Its members come from bussiness, trade unions, farming, consumer and other organisations.

Side Bar