Consumer protection policy (Article 169 of the Treaty on the Functioning of the EU – TFEU) is intended to promote the health, safety and economic interests of consumers, as well as their right to information, to education and to organise themselves in order to protect their interests. The requirements of consumer protection are taken into account when defining other EU policies (Article 12 of the TFEU).
Consumer protection is a shared area of responsibility between the European Union and Member States. According to Article 114 of the TFEU, all legislative, regulatory and administrative provisions aimed at approximating Member States’ legislation are made using the ordinary legislative procedure and after consultation of the Economic and Social Committee.
Specific action supporting and supplementing the policy pursued by Member States is also to be adopted using the ordinary legislative procedure and after consultation of the Economic and Social Committee.
A Member State may keep or introduce stricter consumer protection measures than those laid down by the Community, as long as they are compatible with the Treaty and the Commission is notified of them.