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The European Union of 27 countries has almost half a billion potential consumers. The Member States have progressively developed measures aimed at safeguarding the specific interests of these consumers who play a vital economic and political role in society. Starting in the mid-1970s, the EU has endeavoured to harmonise these national measures in order to guarantee European citizens the same high level of protection throughout the single market.
The European policy in favour of consumers aims to safeguard the health, safety and interests of consumers, as set out in Article 169 of the Treaty on the Functioning of the European Union. This policy promotes consumers’ rights to information and education, and their right to organise in order to defend their interests.
Consumers: general framework and priorities
Services of general interest, Actions and strategic programmes
Information systems, Misleading advertisements and commercial practices
Consumer health, Product safety, Safety of services, Quality of goods and services
Protection of consumers' economic and legal interests
Consumer representation, Legal redress and the settlement of disputes, eCommerce, Contracts, Transport, Financial services
Product labelling and packaging
Labelling of foodstuffs, Food packaging and contents, Non-food product labelling
- Activities of the European Union: Consumers
- Further information on the European Commission’s website Health and Consumer Protection Directorate-General