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Information is a deciding factor for consumers when making their choices and affects both consumer interests and their confidence in the products and services circulating within the internal market.
Within the European Union, consumers have at their disposal a range of instruments and networks providing them with reliable information and helping to resolve any difficulties they may encounter in the internal market. There are also a number of rules to protect consumers when faced with businesses employing unfair trading practices or misleading advertising.
- Classifying consumer complaints and enquiries
- Monitoring consumer outcomes in the single market
- European Consumer Centres Network
- Product safety: general rules
- Food and feed safety
- Internal Market Problem Solving System (SOLVIT network)
- European Judicial Network in civil and commercial matters
- Language use in consumer information
- MISLEADING ADVERTISING AND PRACTICES