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Online information service (web chat)

How does the web chat work?

  1. Log in
  2. An information officer will then invite you to a web chat, during which they can help you find what you need on the EU website.

Your browser must support Javascript and pop-ups must be enabled.

Web chat service too busy or can't answer your question? Call us or e-mail us.

When can I do a web chat?

9.00 to 18.00 CET on weekdays.

Is it free?

Yes. You only pay the price of your internet connection.

Which language can I use?

English, French or German.

How quickly will I get an answer?

It depends how complex your enquiry is: some answers can be immediate, others may take time to research (in which case you'll be asked to send an e-mail enquiry).


The Europe Direct Contact Centre seeks to provide you with the information you request, or direct you to an appropriate source. However, the information it provides may not be considered legally binding.